Our business knowledge.  Your problems solved.


From new businesses to well-established ones, we offer services that fit your needs.

Strategic Plan

Assistance with developing a plan to create a company vision, focus on systems and processes to achieve specific goals.

Policies & Procedures

Assistance with developing a comprehensive manual which defines your systematic approach to all areas of the business and will support your efforts for consistent execution.

Safety and Risk Assessment 

A review of physical security risks including local crime and environmental trends that may impact sales and profits.

Inventory Management Review

A review of inbound/outbound inventory flow process and data to minimize risk and maximize profits.

New Location Assessment

A comprehensive risk assessment plus collaboration with the local target area to develop benchmark statistics to help you plan and prepare for financial success and brand protection.

Management and Staff Training

A customized management training program to help your staff execute their responsibilities, identify opportunities, and resolve problems. 

Job Descriptions

Development or update of job descriptions to reflect business changes, define roles and responsibilities, and provide clarity to staff and management.

Accountability Coaching

Follow-up by your consultant to ensure consistent role accountability and action plan execution. May be conducted in person or via phone, at the frequency you decide.

Customer Service Review

A professional service assessment that reflects a true customer experience. Assessments are specific to your standards and completed by an experienced consultant.

Shrink Analysis

A comprehensive review of internal theft, external theft, and operational risks that impact sales and profits.

Analysis of Online Reputation

Social media platform (Yelp, Glassdoor, Facebook) review of both customer and employee experiences, including potential brand and sales impact.

Staffing Feedback and Review

Meetings with staff members to gain insight into frontline priorities and obstacles. 

If you have a concern outside of the topics above, just call us.  

Our services are customizable to support you and your business. 

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Website design, writing/editing, and social media management by our partner firm, Roostertail Design Works.

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