• Sara Mays

Are You Feeling Overwhelmed? Implementing a "One Day At a Time" Process

Updated: Jul 19, 2018

This week we're going to look at how to put John Maxwell’s advice into action. “You will never change your life until you change something you do daily. The secret to your success is found in your daily routine. “

Regardless of the type of business you run, you may be challenged by the number of responsibilities that you manage on a daily, weekly, monthly, quarterly and perhaps annual basis. From staffing to finances to marketing and everything in between, it's easy to become overwhelmed.

So how exactly do we put action behind John Maxwell's words? Remember he says the key is found in your daily routine so with that we’ve developed a daily routine around communication. Regardless of the type of business you’re in, communication is the engine that drives it forward.

Communication with your customers, employees, clients, or patients is key to your overall success. We're not just talking about marketing emails or texts you exchange with your staff. We're talking about having an in-person dialogue.

To help our clients and other business owners and leaders we've designed a communication program that we call "Seize the Day." With it, we’re confident you will improve communication and move closer to your goals. We use Instagram, Facebook, and Twitter to remind and encourage you to communicate with the people that are an integral part of your business, your employees and your customers.

Topics include data, employee and customer interactions, and training.

The daily reminders are; Measurable Monday, Touch-Base Tuesday, Welcome Wednesday, Teach Thursday, Focus Friday, Service Saturday, and Share Sunday. You can elect to utilize the reminders daily or you may decide you only want to use on alternate days and that’s ok. Regardless of your choice, stay consistent and committed to the process.

Remember, you are building a foundation for communication, and where you spend your time reflects your priorities. Taking the time to communicate with your employees and customers reflects their importance to your business.

Sharing information with your employees and listening to them and your customers will allow you to identify what's working and what isn't. You can then determine what adjustments you should make. You may decide to schedule regular staff meetings or build in time for one-on-one conversations. Ideally, a combination of the two will enhance teamwork and drive employee engagement.

If your business doesn't provide you with face to face interactions, then contact a few of your customers by phone and ask them specific questions about their experiences.

As your communication process is solidified, consider a similar process for other areas of your business. Consistent routines around hiring, training, and inventory management will ensure you’re managing the business and that it’s not managing you.

And if you’d like help call us. We will collaborate with you to build processes to ensure you and your company are moving forward one day at a time.

Your employees and accountant will thank you.

And don’t forget to follow us on Instagram and Twitter at retailcoachnyc.

Sara Mays

Co-Founder & Principal Consultant